Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher as you see it in the window above together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

• Booking is essential - please, call 09-3946677 to make an appointment.
• All our spa treatments are proudly provided by Sofitel Spa.
• Arrival procedure. Please arrive 15 minutes prior to your confirmed appointment time to complete a consultation form and change. Appointments delayed due to late arrival will not be extended beyond the confirmed treatment time.

• Parking. Valet parking is complimentary for non-hotel guests receiving treatments of 60 minutes or more. Paid valet parking is available for all other treatments. Pay and display street parking can also be found on surrounding streets.

• Booking details. Sofitel Spa requires the guest name, contact number and credit card details to secure the booking. For hotel guests, the booking may be secured via your room reservation.

• Health details. To ensure your treatment is customised to your personal requirements, please notify your Sofitel Spa therapist of any serious medical condition.

• Treatment rooms. All treatments are performed in either single or double private treatment rooms.

• Cancellation policy. For non-hotel guests, 12 hours’ notice is required to avoid the full cost of the treatment being charged to the credit card provided. Hotel guests must give 4 hours’ notice to avoid the treatment being charged to the room booking.

• Mobile phones. Kindly refrain from using mobile phones while at Sofitel Spa

• Privacy. All information provided to Sofitel Spa is kept in strict confidence.

• Age. Persons must be aged over 16 years to visit Sofitel Spa.